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SHIPPING + RETURNS

Every single order is handled with care and attention to detail. Please read below to see how I can help you with your purchase.


SHIPPING ( DOMESTIC + INTERNATIONAL )
Domestic orders will comply with USPS shipping schedules (no weekends / U.S. national holidays). International orders will depend upon the specific delivery service used for your order. Please note, artwork may be subject to duties, taxes and/or fees according to your country’s regulations. Please consult your local customs office for more details about duties and taxes. Shipping is included for all domestic orders. Please email valery@rochaartanddesign.com for International shipping questions.

Shipping timelines depend on the size and shape of purchased art. On average, it will take 7 - 10 business days for domestic shipping and 2-3 weeks for international shipping. This time does not include the process of varnishing, drying and packaging the art. Shipping before the piece is ready will compromise the quality.



COST OF SHIPPING
The cost is determined based on the weight and size of the painting as well as any products needed to help protect the painting during shipping. International shipping costs are subject to duty, taxes, and other fees depending on your country’s laws. You can also contact valery@rochaartanddesign.com for a shipping cost estimate.


RETURN
All sales of original painting(s), commission painting(s) and print(s) are final. We are more than happy to exchange a print for you, an additional 20% exchanging fee will be applied. As we are print to order and try our best to not have prints sitting in stock.


HOW LONG DO I HAVE TO EXCHANGE A PRINT?
Please open and check your prints immediately upon receiving them. We only accept print exchanges within 7 days of receipt. If you do not reach out within 7 days, we will be unable to make an exchange. Please note the above exchanging fee.


WHAT PACKAGING DO I USE TO SEND THE PRINT BACK?
Please return the print in the original packaging. We are not responsible for the return shipping cost for any exchanges of prints. If the print arrives and was damaged in transit, we will not provide you an exchange due to poor packaging. We are unable to restock and sell damaged prints, so please make sure you package the print with care!


ARTWORK ARRIVED DAMAGED, WAS NOT DELIVERED, WAS LOST, OR WAS STOLEN FROM MY DOORSTEP
Rocha Art and Design, LLC (RAD) is not liable for any mishandling or failed delivery by the shipping service (domestically or internationally), and is not liable for any damage incurred post-delivery. RAD suggests reaching out to the shipping company if any issues should arise. All artwork is insured to avoid any issues from lost or stolen packages. RAD works extremely hard to package each and every order with care in sturdy/heavy duty mailers and tubes so that it arrives undamaged. Remember that RAD has no control over the treatment of your package in transit.

 


HOW RAD HANDLES SITUATIONS THAT FALL OUTSIDE OF OUR CONTROL
Damaged Print: Creasing and bends can be flattened. If your print is damaged in transit, RAD is happy to handle this on a case by case basis. 
Not Delivered/Lost/Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the additional shipping cost. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally and immediately to open up a claim. Each art work is automatically insured to avoid any lost/stolen/not delivered issues. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay for the additional shipping cost. We are unable to repaint or reprint any order for free that has been not delivered, lost, or stolen.



CANCELED ITEM
If you decide to cancel your order, you must do so 24 hours after placing the order. Failure to comply will result in a nominal fee of 50%.


COMMISSIONS
Commissions are non-refundable. Commissions are made and specifically designed to meet the needs of you and your space. Progress photos will be sent throughout the process. You can read more about the detailed process on the commissions page.


WRONG ITEM
If the wrong item arrives or your purchase arrives damaged, I require photos to be taken on the day of arrival and email valery@rochaartanddesign.com. If this is the case, I will gladly provide a refund, after the item(s) has returned to the studio.


REFUND
Refunds will be returned via original payment method.


SALE ITEM
Sale and discount items are non-refundable.


NOTE
The actual color and texture of my paintings may vary slightly depending upon lighting conditions in your home as well as the computer screen brightness when viewing online.

I reserve the right to alter shipping and/or return pricing at any time. All changes will be reflected immediately on this page.

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